Highly frustrating and impossible to contact!

[wayne77777]

My broadband has not functioned for 2 days and my kids aren’t happy with me. 
Does anyone know how to get to talk to a person/employee from virgin?

I have been put on hold from a virtual assistant for over 3 hours 

I just want to report a problem 

why do they make it so hard???

[carl_pearce]

Try at 8am when the lines open.

[goslow]

Have you tried the automated service status number 0800 561 0061 to check for any local faults in your area?

Have you got a total loss of service or another kind of connection problem?