Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Gig1 very slow speeds

BrandenStead
Joining in

on ‎12-10-2023 16:21

Upgraded to Gig1 last night on my new Hub 5 and the speeds and reliability have been awful. Real Speed only shows ~130mbps to the hub. I managed to get 1000+Mbps once on a test with my Desktop. WIFI speeds sit at around 90-110 mbps. Any idea what is going on?

0 Kudos
5 REPLIES 5

BrandenStead
Joining in

on ‎12-10-2023 16:23

The upload speed seems almost normal at 90-100 mbps but intermittent drops keep happening

0 Kudos

BrandenStead
Joining in
In response to BrandenStead

on ‎12-10-2023 20:57

 Cable Modem StatusItem Status Comments
Acquired Downstream Channel(Hz)203000000Locked
Ranged Upstream Channel(Hz)60300000Ranged
Provisioning StateOnlineOperational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1203000000-3.533QAM 2569
2139000000-4.234QAM 2561
3147000000-4.431QAM 2562
4155000000-3.734QAM 2563
5163000000-2.934QAM 2564
6171000000-2.934QAM 2565
7179000000-3.733QAM 2566
8187000000-4.333QAM 2567
9195000000-4.134QAM 2568
10211000000-2.632QAM 25610
11219000000-2.230QAM 25611
12227000000-2.429QAM 25612
13235000000-2.935QAM 25613
14243000000-3.235QAM 25614
15251000000-2.836QAM 25615
16259000000-2.337QAM 25616
17267000000-2.335QAM 25617
18275000000-335QAM 25618
19283000000-3.936QAM 25619
20291000000-4.336QAM 25620
21299000000-4.337QAM 25621
22307000000-3.937QAM 25622
23315000000-3.636QAM 25623
24323000000-3.536QAM 25624
25331000000-3.635QAM 25625
26339000000-3.737QAM 25626
27347000000-3.938QAM 25627
28355000000-3.938QAM 25628
29363000000-3.437QAM 25629
30371000000-2.936QAM 25630
31379000000-2.936QAM 25631

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked3370122451194229
2Locked3452445542140792
3Locked3151865890329710
4Locked3482850861574006
5Locked3469559557479577
6Locked341016801471656259
7Locked33979887372236487
8Locked3399887331974037
9Locked3491938098158273
10Locked3295586056440143
11Locked3096717976199425
12Locked2982330131507501
13Locked35505764864164
14Locked35508249363787
15Locked367035336228473
16Locked377312893745933
17Locked35608390228081
18Locked35601493565112
19Locked368329414959557
20Locked36622805022550
21Locked3735418229202
22Locked3758647014515
23Locked3642528773171
24Locked3622282138137
25Locked35300972221071
26Locked37991032147
27Locked38617821266
28Locked388231634103
29Locked371128033245
30Locked361355603981
31Locked36890478419
 
0 Kudos

BrandenStead
Joining in
In response to BrandenStead

on ‎12-10-2023 20:57

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
06030000042.85120QAM 641
15370000042.55120QAM 642
246200000445120QAM 643
339400000455120QAM 644
432600000455120QAM 645
523600000455120QAM 646

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0011
1ATDMA0001
2ATDMA0000
3ATDMA0002
4ATDMA0000
5ATDMA0000

General Configuration

Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file
Allowed
3
Enabled
3.1
ldJKDHSUBsgvca69834ncxv987325

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateSFIDMax Traffic RateMax Traffic BurstMin Traffic Rate
14874
1200000450 bps
42600bytes
0 bps
14960
128000 bps
4000bytes
0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling TypeSFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type
14873
110000274 bps
42600bytes
0 bps
42600bytes
Best Effort
14959
128000 bps
4000bytes
0 bps
1522bytes
Best Effort

 

0 Kudos

BrandenStead
Joining in
In response to BrandenStead

on ‎12-10-2023 20:58

Network Log

Time Priority Description
12-10-2023 22:49:14criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:48:40warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:44:36criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:35:16criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:23:37noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:23:16warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:15:48noticeCM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:15:31noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:14:04noticeCM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:13:43noticeCM-STATUS message sent. Event Type Code: 20; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:13:43noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:13:17warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:13:16criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:02:13noticeREGISTRATION COMPLETE - Waiting for Operational status
12-10-2023 22:02:07warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:02:07warningDynamic Range Window violation
12-10-2023 22:02:07warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:02:07warningDynamic Range Window violation
12-10-2023 22:02:07warningDynamic Range Window violation
12-10-2023 22:02:07warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:02:07warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:02:07warningDynamic Range Window violation
12-10-2023 22:02:07warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:02:07warningDynamic Range Window violation
12-10-2023 22:02:07warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:02:02noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:01:50warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:01:47noticeHonoring MDD; IP provisioning mode = IPv4
12-10-2023 22:01:39criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 22:01:27criticalCable Modem Reboot due to power button reset
12-10-2023 21:25:19criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12-10-2023 21:13:41criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
0 Kudos

Sabrina_B
Forum Team
Forum Team
In response to BrandenStead

on ‎15-10-2023 08:57

Hi @BrandenStead 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with your Hub. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

0 Kudos
Top