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Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
Hello,Each time I sign into the app it shows my old account number and I cannot see a way of changing to the new account number. Any suggestions on how to get this changed?
We tried to sign up with Virgin Media but keep on having error issues with the passwords including some automatically generated ones. I spent three hours on the phone, to be fair, half of the time being transferred to different advisors and had to go...
HelloI am a new customer and have mistyped my email address when signing up for my virgin media account and therefore cannot verify my email to access my account. Is there a way this can be resolved for me? Thanks
Hi, I had a Virgin Media account for broadband back in 2018. Had this account for about a year then moved and canceled the account.Now I am moving again and have become a customer to Virgin Media again and have subscribed to Virgin Media internet br...
When trying to register for My Virgin Media, I cannot get past the create a password stage. I get the error "Sorry, there was a problem registering that password. Please choose a different one."I have tried different browsers and deivces, and tried c...
Since I moved house on Monday my virgin media app is just saying unavailable and not showing any of my info, I think my account needs updating to the new one but Im unsure how to do this. Anyone know? Cheers
I’m having trouble resetting my password, every time I try it tells me there’s not enough information to reset the password right now. I’ve tried on other devices as well as uninstalling and re installing but nothing works.
I’ve signed back up to VM broadband after years of phone line based “fibre”. First impressions with customer service have been pretty dire. I called twice as I can’t register to get into my account, nor reset the password. Both times I had people on ...
Hi,Our services were installed on 30th March, so are up and running.However, when i open the My Virgin Media App i get the message shown - 'The Fun starts soon - come back once everything's set up to manage your account'Can anyone help with this ?Tha...
I set up two properties with Virgin broadband at the same time and both were registered using the same email address. I recently changed banks and despite being able to set up a direct debit for one account, I’ve been unable to do this or access any ...
