Order parked - no contact

[eefnado]

Placed an order and got told you needed to do a few more checks, since then I've had no contact at all and the order is just shown as 'parked' - I need to know what's happening as if it isn't going to go through then I can just order with my current provider instead, albeit at a slightly more expensive rate.

Please can someone look into this. Order ref - 100001955705017

[Ashleigh_C]

Hi there @eefnado 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your parked order, I'll be happy to look into this with you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.