[Grayson1968]

My sons trying to cancel now. It has been 3 hours. Still can't cancel. He ring cancelation number and they transfer to different departments but line keeps going dead. This is shocking service. 

[Steven_L]

Hey Grayson1968,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that your son is having trying to cancel, has he been able to speak to the team to do this since you last posted?

Kind Regards,

Steven_L

[Cardiffman282]

One team that would be interested in hearing from your son is the investigation team at Ofcom https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...