i had an email stating your contract is ending soon - for a limited time only get the same great package for the same price - with an option to click re contract now. i clicked it, and confirmed everything, received an email after with my virgin media order documents (pre-contract documents) in the attached documents it has all my package details, i then got a 2nd email saying your virgin media offer - including reference number order date and estimated activation date which was 3 days after the email. since then ive had no changes to my account, i tried to call up but they say its an online offer so they cant see it on my account.
i have no idea if my contract has renewed, or when it is going to go live etc.
no one is able to confirm anything for me, this is really frustr
ating and poor customer service
