installation cancellation

[abc11]

We want to cancel the installation and after being on the phone for 1 hour and being cut of 3 times, we were told it had been cancelled and confirmation email will follow. no email has arrived, so is it cancelled or do i have to spend all day on the phone.

[Kain_W]

Hi abc11,

Thanks for your post and welcome to the community.

Sincere apologies for any issues faced with your cancellation, so we can confirm this please expect a PM from myself.

The message will appear within the envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM abc11,

We're glad to hear we could confirm this for you.

We're sorry to see you leave however if you do have any future queries then don't hestiate to contact us again.

Regards,