on 24-10-2023 10:11
Hi,
did you manage to get this sorted?
The same thing has happened to me.
Thanks
on 24-10-2023 10:29
No, there isn’t a way. That way that virgin is set up - there processes are assumed infallible. If you fall out of the process you’re in the wrong. It wasn’t serious in my case and had 0 to low impact.
Will move to Giganet now that they are available in my area and my contract finishes. It’s poor customer service around a product that is designed for lock in if you have no competitors.