No letter - cannot register account

[Katina76]

I didn't get a welcome letter, I don't have an area number, I can't register an account 

[MOD EDIT: Subject title changed for clarity]

[Katina76]

Sa15 1Rl 

[Nathan_B]

Hi there @Katina76 👋 Welcome to our forum and welcome to Virgin, we're happy to have you 😊

Thanks for posting, the area reference for the postcode you have provided is 25. 

If you know anything further we have a help page here. Also, feel free to pop another post on here, we are always happy to assist.

Regards

Nathan

[Katina76]

thanks, I can't check if it works. maybe later 🤷‍♀️

 

[Katina76]

maybe the problem is the account? I type  Contract summary sheet number because I don't have any other number... 

[Ashleigh_C]

Thank you for popping back to us @Katina76 and I'm so sorry this isn't working for you, I'll be happy to take a closer look for you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Thank you so much for chatting with me via the PM @Katina76 and I am so glad that we have been able to resolve this. 

Thank you again and please do pop back to the forums should you need any help in the future.