No contact since I upgraded on Black Friday deal

[B1gsword]

I upgraded over the Black Friday deal. I have the confirmation email but nothing since. Online “message” just wants to charge me £10 a month more and won’t match the deal. Personally I still want to know why I haven’t received the deal I legally signed for in the first place. I’m not happy they are doing nothing to try to help. 

[Steven_L]

Hi B1gsword,

Welcome back to the community and thanks for taking the time to post.

I'm sorry to hear that you're having issues with your account at the moment, we are currently working through all of the orders that we received as part of the black Friday deals, any of the deals can take up to 14 days to be added to your account, was your order submitted on Friday?

Kind Regards,

Steven_L

[B1gsword]

nope. i did it on the 19th.. well past 14 days

[Lee_R]

Hi @B1gsword thanks for getting back to us.

I am sorry to hear you've not received your agreed deal. And for any concerns this may be causing you. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R