Hi.
My sister used her netflix account at my mother's house sometime in 2022. Since January 2023 my mother has been charged for her own account which she has never opened. It has taken until now to find out that the account is in the same email as my sister's but with an additional m character at the end .....this is wholly incorrect. Netflix have admitted that there has been no activity ever on the account but both Netflix and Virgin are saying it's the responsibility of the other to cancel. She is now owed over 12 months payments and is becoming increasingly distressed, especially after having a stroke last year.
Can you please advise on how to resolve this immediately.
Regards
