Netflix cancelled

[JJimmyJ]

Hello,

Had Netflix working on my account, get it as part of my package, then received an email to say Netflix have cancelled due to virgin not paying.

I've tried restarting, but keep getting a message that there is no valid offer. Read that this has happened frequently to a lot of people. Has this ever been resolved?

[Kath_F]

Hi JJimmyJ, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with Netflix. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,