Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cancellation Fees Moving Location where Virgin do not provide service

Disappointed24
Joining in

2 weeks ago

I'm currently facing an issue with Virgin Media. I've been their customer for TV and broadband, but after moving within Ireland. I found out they don't offer service in my new area. Despite this, they're insisting that I pay for an additional 30 days plus a €300 cancellation fee. I've already requested to terminate my services in writing and am waiting for their email confirmation. The fee is quite steep for me, especially since the lack of service availability isn't due to my choice. Does anyone have advice on how I can handle this or if there are any regulations that might help waive these fees?

0 Kudos
2 REPLIES 2

Cardiffman282
Knows their stuff

2 weeks ago

If you were moving within Eire you will need to query it with Virgin Media Ireland. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
0 Kudos

newapollo
Very Insightful Person
Very Insightful Person

2 weeks ago

Hi @Disappointed24 

I'm afraid these forums are for VM UK.

You need to contact VM Ireland.

https://www.virginmedia.ie/contact/ 

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Top