My cases doesn’t exist

[Medcat]

I have a complain logged due to a bill I’ve paid not showing as paid and there is no “my cases” anywhere on the mobile or desktop site 

how do I manage my case because it’s gonna charge me twice for this bill otherwise! I’m beyond frustrated with this!

[Joseph_B]

Hey @Medcat,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, with all complaints/cases you have open via our system, you can go about keeping up to date with them and provide any further updates via our website here.

Do let us know if there is anything further we can assist with.

Joe