Moved house but no virgin media coverage

[Nkc408]

I need to cancel my contract as my new home doesn’t have virgin media coverage, I provided my tenancy contract to a staff and he said will put the credit £203 to my account to to cover the early cancellation fee as it met the guidelines. But I still got charged for £204. Also I returned all the equipments and even received a email said I returned it, but I still got a message one week after ask me to return it. Is there any members can help me solve this issue please? 

[Sabrina_B]

Hi @Nkc408 👋.

Thanks for reaching out to us. Apologies you have had issues in relation to terminating your contract due to a house move. 

We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. Please look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.

Thanks.

Sabrina