@milezee1 wrote:
If that's the best way I'll pass, ringing any kind of VM number is just a merry go round of frustration
You can send a RECORDED letter to Virgin Media, Sunderland, SR43 4AA. Make sure to include your name, address and account number making it clear its a disconnection and termination of services from date of the letter. If you are kind, you could say date of letter + 3 days to allow post office delivery time.
If your ring in, you will likely get offshore retentions who may keep you on hold for a time, randomly transfer you resulting in repeating security questions, then start asking you what you use your devices for, how many people and how many devices to see if they can lower your package. This was my experience this time round (and part of the reason I am now an ex-customer). You may be luckier than me, but I wasted an hour of my life I'll never get back 🙂
Make sure you book an alternative supplier at least 2 weeks before disconnection as there can often be problems, especially if going on FTTC like drop wire aged and needs replacing as it would cause noise, corroded joint in terminal block on the pole etc. Mainly if going FTTC, check online places like BT.com to see if they offer FTTC at your specific address. They won't show FTTC options it if your cabinet is full and has a wait list (or has no FTTC anyway!) - so it's a good indicator (BT Availability checker can also do this).
If you go to an ALTNET for FTTP Full Fibre, I'd leave at least 3 weeks or even get the service before cancelling just to be sure they actually do an install on the agreed date.
Good luck on whatever option you choose 🙂
