Forgotten email address for My VM account

[Rnez]

I no longer have access to the email registered to my virgin package. When resetting my email it says that the date of birth I am inputting isn't recognised. Any help on changing to a current email address would be appreciated.

Thanks

[Lee_R]

Hi @Rnez thanks for posting and welcome to our community

Sorry to hear that you're having issues with accessing you online account.  I would love to help you resolve this.  I am going to send you a private message.  Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R