Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Do I get notified when my "contract" end is approaching, 28th March is the date the 18 month reduced rate ends. I do not want to pay the proposed increase of £54 a month. Do I wait to be contacted or do I contact them to cancel at end date if a bette...
I've received an email inviting me to renew/recontract for 'a little extra' a month - sounds interesting - however when I click on the link, either from my phone or laptop, with different browsers, all I can get is 'Oops Something's gone wrong' and '...
I joined VM on Wednesday 29th June 2022 for a 18 month contracr for £24/month which was suposed to end on 28th December 2023. In midle of 2023 I moved my house. Before moving I checked online if VM was available at my future new location and it was. ...
Hi Steven,A similar thing has happened to me. I received my final bill/closing bill amount online and as im closing my broadband/leaving virgin media. As the requested amount had not been taken by direct debit for quite a while i paid the full amou...
I've asked to leave given the proposed price increases but have been told I have to leave it until 30 days to go and then ring back again....Has anyone been able to set to leave before the 30 day minimum notice period?My contract still has nearly 2 m...
When I signed up I received a £75 credit as part of the deal. This was acknowledged on my first bill in December but has since disappeared and my payments are the full amount. Please explain when that credit gets used?
I ordered a broadband on Monday. Immediately afterwards, I received a confirmation and precontract documents e-mail stating that delivery would be on Thursday. When it didn't arrive until Thursday 17:30, I first wrote on chat but they couldn't help, ...
To Virgin MediaIt is 2024, how is Sky Sports HD not standard. HD has been around for well over 15 years. Also considering that UHD is now available, so is it extra to take HD and then extra again to take UHD or can you just take the UHD?Why is it sti...
Since November 2023 I have seen a £17.99 netflix charge on my virgin bill. I called in November as I paid separately for Netflix direct with them and not through virgin. A credit was applied and I was told the only way to stop this was to cancel my N...
On the 16th of January I received an email from Virgin Media. Included within was: It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, for a limited time only, get the same great package for the same price. I cou...
