Contract upgrade

[Lee1976uk]

Hi 

I have switched to gig1 from 250 upgrading online. Teveivrd contract documents but no orders showing.

Spoke to someone via whatsapp they said can take 15 days for back office to deal with it.  Is this correct?

Saying still processing order

[Molly_T]

Hi Lee1976uk 👋 

Welcome back to the community! Thank you for posting! Sorry to hear about these concerns regarding a recent contract upgrade. It would be really helpful to know where you processed this? Was it online via your My VM account 👉 virg.in/myVM 

If you would like us to check the account again for you we would need to send you a PM to confirm a few bits of account information. I will do this for you now! - You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞