Good morning
I am going around in circles and would really appreciate some help!
My father who was the account holder, has passed away, my mother remains in the property using the service.
I have spoken to the bereavement team who have said I can change the details on the account to make my mother the account holder however I won't be able to make any other changes for 30 days after this. Alternatively I can cancel the account however they could not guarantee that a new service could be set up by themselves in the cancellation period, which is a max. Of 10 days notice.
The reason I need to make other changes as well as changing the account holder, is because the fixed contract term has come to an end and now my mother is paying double what she was, for exactly the same service.
I am managing this on my mother's behalf as she isn't tech savy - what I don't want is for her to be left without any service.
Ideally what I would like is to arrange a new deal For her, in her own name and cancel the contract in my father's name- smoothly so that she is not left without any broadband or phone service.
Is this possible?! I'm lost and struggling to figure out what the best thing to do is
Any support greatly appreciated
Kind regards
