Cannot verify email address

[Pc9]

Have just moved house and have received a new package and account number but cannot verify my email to get into my account. Every time I click to verify it says  the link has expired, sends a new link and the same thing happens. Strangely the same email address was verified straight away on this site? Anybody have an answer?

[Joseph_B]

Hey @Pc9,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you are having this issue, I would like to go about looking into this with you so that we can go about getting this working, for me to do so I will need to confirm some information from you in a quick private message.

Joe

[Pc9]

Ok