Can't log into virgin media

[WoodShaz]

 

[Reece_MH]

Hi WoodShaz 👋

Thanks for posting, and welcome to the Forums.

I'm sorry to hear you're having some trouble resetting your password for My Virgin Media. I'm going to send you a private message, so we can look into this further.

Please look out for it in the top-right, white envelope, or by tapping your profile picture in the top-right and then tapping "Messages".

Thanks,

[WoodShaz]

Still the same message can't log in 

[Kath_F]

Hi WoodShaz, 

Thanks for coming back to us on this one. We're sorry to hear you're still having an issue. 

I can see that Reece did send you a PM but we didn't get a reply from you. So we can help further, you will need to reply to us. I have sent you a direct message to allow us to get some personal information from you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,