on 01-12-2023 17:12
So I took up the Black Friday deal for 1Gb becuase it was advertised as a *new* 18 month contract, cheaper than my existing discounted package will rise by when it ends in 5months. Good deal I thought, but they have now actioned the speed upgrade - fine happy with that, but they just upgraded the existing deal so it still runs out in 5 months.
Point is, is it worth trying to query this or just go through the "new contract dance" next year?
on 01-12-2023 20:40
Hey BatletUK,
Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your account at the moment, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
on 01-12-2023 21:16
Thank you for replying. Message sent.