Billing

[Karen121]

Hi, I've had an email to say I have overdue bill payments, I took my contract out in Dec 2023 and was connected early January, my January and February direct debits were taken out, and it looks like March and April hasn't, so I have incurred charges, how has this happened? I can't log into my account as my email is not recognised, please tell me what is happening.

[Ashleigh_C]

Hi there @Karen121 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue and thank you very much again for posting. I would be more than happy to take a closer look into this with you via a private message and see what has happened. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.