Account sign up error - DEF01

[Gdb1]

Hi. After having my virgin set up a few weeks ago, I’m struggling to create an account  - keep getting a DEF01 error. I’ve tried on several devices and have cleared caches as well as tried incognito/private pages to no avail. Please help. 

[Paul_DN]

Hi Gdb1,

Thank you for reaching out to us in our community and welcome, sorry to hear you have been unable to set up an Online Account, so I can help I  will send you an invite into a private chat, please look out for the white envelope to accept.

Regards

Paul. 

[Paul_DN]

Hi Gdb1,

Thank you for joining me in a private chat and for clearing security, as advised we will let you know once we hear anything, please reach back out in the meantime if you need any further support.

Regards

Paul.