unable to get voicemail messages on landline

[gloucesterrobin]

Hi since our landline changed to going through the wifi hub we cant listen to voicemails.I have left a message on our number but it doesnt tell us we have a message and when we dial 1571 there is no message there,any help would be beneficial as my wife is very ill and the hospital sometimes leave messages on the landline that she never gets Thankyou 

[Molly_T]

Hi Gloucesterrobin 👋 welcome to the community! Thank you for posting. 

So sorry to hear about these issues with your landline service following the switchover. I'd like to help offer some further support with this. We will need to run some troubleshooting steps and if needed send out a technician to get this resolved. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞