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Phone changeover- extension no longer working

Hi, in connection with the telephone changeover to fibre, the engineer came last week on 12th July and the phones were working upstairs and downstairs when he left. The downstairs phone is still fine but the upstairs extension is dead now, no diallin...

Pollybear by • On our wavelength
  • 180 Views
  • 0 replies
  • 0 kudos

phone outage compensation

phone was off 13/6 to 23/6 was told compensation would be automaticlatest bill 8/7 shows no compensation

lesanon by • Joining in
  • 365 Views
  • 5 replies
  • 0 kudos

Motorola FW500 Back up phone

Can i use this phone without it being physically connects to the hub as I was considering moving it to my elderly mother's bedroom in case of emergency? 

lorr1e1 by • Joining in
  • 424 Views
  • 3 replies
  • 0 kudos

Fibrephone switch date

Hello We have just discoverd our landline is not working and assume we have passed our switch over date.  I have the adaptor but before I plug it in just wanted to make sure it should work straight away unless there is another issue on the network. W...

Willid1 by • Joining in
  • 385 Views
  • 3 replies
  • 0 kudos

Virgin Landline - Can't make outgoing calls

Hoping someone can help...I'm not at home but my wife has reported that the landline is not allowing outgoing calls. There is a dial tone but it then connects to the Virgin 150 menu. Seems like this has happened to others before but I can't see what ...

RussT1 by • Joining in
  • 722 Views
  • 3 replies
  • 0 kudos

No engineer appointment booked as promised by customer service

In an email from Virgin Media regarding changes to my home phone service due to be made on 13th September I was instructed to ring the customer service centre to request an engineer visit to install extra cables as my home phone and hub are in differ...

jankop by • Joining in
  • 336 Views
  • 4 replies
  • 0 kudos

Landline down

So my Virgin Media landline went down yesterday (Saturday). Did all the checks to make sure it was not my equipment and plugged into the test socket on the wallplate. Tried five times to report it yesterday by mobile phone, WhatsApp and Webchat but c...

harrrj by • Joining in
  • 188 Views
  • 1 replies
  • 0 kudos

Landline not working

My landline is not working. There is no dial tone, I checked on the service status and it says that there are no issues. Can you please help as I rely on my landline as I can't get a mobile signal at home.I had a cable pull on Wednesday and Thursday ...

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