No Landline dialtone & no helpline available

[MrDisconnected]

Hi

I've had no dial tone on my Virgin landline for months now. I've followed your online advice and it isn't my phone/kit at fault but the line. So I've tried your helpline twice this week and have waited over 30mins each time while inane pop music was played loudly at me but no one answered. There wasn't even any info about where I was in the queue, if there even was a queue that is. So here I am paying for a landline that's broken & you won't even answer the phone. Help!

[Akua_A]

Hi @MrDisconnected

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having ongoing issues with your landline and you have been unable to reach us for help. We can understand the frustration caused and we want to best help. I have sent you a private message to look into this for you. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[Akua_A]

Great! @MrDisconnected Let us know how the appointment goes and if you need any further help.

Thanks,