No Dialling Tone on Landline

[Darrell63]

Hi 

I have no dialling tone on my landline. After being on hold for over forty minutes i eventually spoke to a lady who sounded helpful but was just reading a script, I explained that i was using anon virgin mobile phone and it was costing me as i was unable to dial 150.

She took my mobile number and said she would arrange an engineer  and text me with details, several days have gone by and still waiting.

Can someone please advise what is happening as it is so hard to get to talk to a Human Being at Virgin.

Thanks

[Daniel_Et]

Hi @Darrell63 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing and the difficulty you've had getting clarity on the situation 😔

Have you tried checking the "Orders & Appointments" section of your My Virgin Media account to see whether an appointment is showing?

You can access your account by clicking here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel