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No Caller ID on BT8500

JoeH54
Joining in

on ‎12-11-2023 12:33

All incoming calls come up withheld number since swithching the phone to the hub any ideas

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2 REPLIES 2

Nathan_B
Forum Team
Forum Team

on ‎12-11-2023 12:57

Hi there @JoeH54 👋 Welcome to the forum and thanks for your post 😊

Sorry to see that your caller ID isn't showing, we will be happy to check that this is active on our end. I'll send you a PM to confirm your details so this can be done.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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goslow
Alessandro Volta

on ‎12-11-2023 14:35

@JoeH54 wrote:

All incoming calls come up withheld number since swithching the phone to the hub any ideas

This has been mentioned many times on here recently.

Switching to a phone connection via the hub seems to have resulted in an American/international ringtone and caller ID not working for many customers. Those with BT phones seem to be reporting a particular problem with 'withheld' numbers not being recognised and bypassing caller ID.

Your issue seems to be another variation of mangled caller ID post-switchover.

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