New home phone service

[Garethab]

I’ve changed the landline to now run via the adapter in the VM Hub as instructed. Rebooted the Hub a number of times but there’s no dial tone. No home phone service for two weeks and the VM website has very little info about how to solve this issue. Please could someone offer some advice? Thanks 

[goslow]

Had you received notification from VM that your switchover was taking place on a certain date which has now passed (two weeks ago)? Is your old telephone wall socket now dead too? If you log into the VM hub does it show that telephony is disabled?

[Martin_N]

Hi Garethab,

Thank you for your post and welcome to the community.

I'm very sorry to hear about the issue with your phone service.

I have taken a look on our side and I am unable to see anything that could be causing this issue. 

Do you have another device you can test on the adapter?

^Martin

[Garethab]

Hi. Thanks for the quick response. I switched over on the date I was told to. The wall socket is deactivated and Telephony has a ✅ in the VM Hub settings. 

[Martin_N]

Thank you for that information. Do you have a second device you are able to try in the adapter?

^Martin