My virgin landline has diallingvtone but I cant make calls. When phoned from outside there is an engaged

[Granbab]

Can't call helpline as phone is down

[Steven_L]

Hey Granbab,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment. I have looked into this and refreshed your landline connection, please can you try the line one more time for me?

Kind Regards,

Steven_L

[Granbab]

I got back from holiday today. My land line still registers engaged when phoned from outside and I still can't dial out.

[Sabrina_B]

Hi @Granbab 👋.

Thanks for reaching out to us. Apologies for the issues with your landline. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina