Hi
Does anyone know how to escalate an issue we are having with my Nans home phone line?
Despite informing VirginMedia that my Nan has a lifeline device (in case she falls over) they have switched off her analogue line and changed to digital. Nothing else was sent to her or support given at this stage. As she doesn’t have internet she had no way of connecting her landlines to the hub(which she didn’t have).
Numerous calls and many hours spent have resulted in being told that her line had been disconnected and request to be reconnected made, this is after being passed around and cut off over and over again. No one seems to know what’s going on!
an engineer has visited 3 times now and every time they leave saying they have other calls to go to but the lines still dont work. A call today resulted in them telling us we don’t have a hub despite it being in front of us and connected. We don’t seem any closer to getting the home phone line sorted despite this being absolutely critical for a very vulnerable and frail old lady.
Can anyone help? Does VirginMedia actually care?
