Landline cut off

[spannerman]

Hi, have a problem with the switch over as my router is upstairs and my incoming phone line is downstairs. I contacted C/S and told them this and they made an appointment for an engineers visit on 04/12/2023. I asked that my landline left connected until this problem had been sorted. Guess what they have cut off my landline today. I am not going to wait 2/3 weeks without a home phone, any suggestions?

[Gareth_L]

Hello spannerman.

Thanks for your post. 
Sorry to hear about the issue with your landline being cut off early.
I can look into this for you and get this sorted.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L