Landline - cannot receive incoming calls

[Nellie6752]

Hi all, can someone please help.

My Virgin Landline no longer receives incoming calls but can make outgoing ones. It was fine yesterday but all we get now is "sorry, it has not been possible to connect your call, please try again later".

We have made no changes so am perplexed.

We are expecting some urgent calls so am getting very anxious we are going to miss them.

PLEASE HELP, thank you

[Tom_W1]

Hi @Nellie6752 thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!

Many thanks

[Clarky2467]

Did you get anywhere with your problem as I’m having the same issue 😠 

[Nellie6752]

Not yet, it has been escalated to the second tier support. I'll post solution (if it gets fixed) when I can.