Hey unhappychap1,
Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your landline, I have looked into this and can confirm that you have not been switched over to the fibre line yet, I have ran some checks on your line and have refreshed the line on our network, please could you try your line one more time for me and if it doesn't work, we would need to send out a technician to resolve your issues.
Kind Regards,
Steven_L
