I asked to keep my old landline number

[Paulcarr1]

Hi asked to keep my old landline number, I have just received a message with a different number, I want to keep my old one. 

[Arissa_H]

Hi Paulcarr1 👋🏼.

Thank you for posting and welcoming you onto our community forum 😊.

Sorry to see you have been given a new number, despite of wanting to keep the old one ☹.

So we can understand a little better, please can you confirm are you coming from a different provider to us and want your old number from them?

Or have you moved from us to another provider and want to keep the number?

Let us know, we will do our best to help. 

[Paulcarr1]

Yes I am joining from sky, and want to keep my number 

[Arissa_H]

Thank you for confirming 😊.

We can do a transfer, depending on what was advised and how it will happen. 

So I can further investigate and look into this and see if the transfer was placed. I will have to private message you.

Please watch out for the envelope ✉.