Home Phone switchover

[christinehelm]

After 3 requests I eventually received new hub and adapter for home phone. My son came round to connect it up for me and it doesn't work. He dialled in to the router and it says home phone is disabled!! Now the phne has been moved to new hub, it now doesn't allow me to call virgin at all. Any suggestions?

[John_GS]

Hi @christinehelm 

Thanks for posting and welcome to the community. Sorry for the confusion. Please pop the telephone back via the wall socket, that should fix it.

I'll send you a PM to discuss the migration 🙂

Best wishes.

[John_GS]

Hi @christinehelm 

Thanks for joining me on PM. Just to update the thread, the resolution was we've advised that you'll need to call us. This is because you're unwilling to go through Data Protection via the secure Private Message function.

Please do let us know how the call goes and if you need further assistance.

Best wishes.