on 16-09-2023 11:57
I have received the new fibre phone adapter but the socket for my phone line is in a different room from my hub so I am not able to connect the phone line to the hub.
on 16-09-2023 12:02
Hi @PamJB 👋.
Thanks for reaching out to us and welcome to the Community Forum. We can certainly assist you with your phone/Hub location, we would need to bring you in for a private message to discuss this and resolve.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
16-09-2023 12:26 - edited 16-09-2023 12:27
@PamJB wrote:I have received the new fibre phone adapter but the socket for my phone line is in a different room from my hub so I am not able to connect the phone line to the hub.
Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
Alternatively, a cordless phone system allows you to use phones around the home with no wiring modifications or disruption. Plug the cordless base station into the VM hub and use the cordless satellite phones around your home as required. If you already have a cordless system, you may be able to add in another cordless satellite phone to the existing setup as/if required. If you needed to buy a cordless phone system, to avoid any rewiring work, this would be at a cost to you
on 16-09-2023 17:20
Hi @PamJB
Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your home switchover relocation.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this by reaching out to us here or calling 📞 0345 454 1111.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.
Thank you.
Sabrina