Hi
On the 22/11/23 at around 7pm I had the police show up at my house (I was out and my wife was at work ) I spoke to them on the ring door bell and they said they had received a 999 call from my address and it was just silent and they had blue lighted over as the silent calls are usually domestic abuse calls. I explained to them that we don’t even have a landline phone in the property. And to cut that short they stayed there for about 45 minutes as they needed to check both people of the household was ok before they left . (Which I understand they are only doing there job ) but it doesn’t look good to the neighbours…
23/11/23 I rang virgin media and explained it all to them and asked for my landline number as I didn’t know it and he told me he couldn’t give it to me over the phone (which I thought was strange as it’s my number ). I asked him if he could check if there has been any incoming or outgoing phone calls from my number and he confirmed there has never been any calls in or out. So I then asked him if he could send a technician out to check my lines ect . ( after reading previous chats on this forum ) he said he can’t but he will check with his supervisor who also said that they can’t as a technician wouldn’t be able to do any thing about it. But he said he will put my landline down to be monitored for unusual activity. I managed to find my landline number on my virgin account . So me and my wife went down to the police station and managed to speak to the responding officer who gave us the phone number that called 999 and it does match the one on my account…
anyway today I logged into my virgin account and I have 3 upcoming call charges on the 22/11/23 to 01952 21 1111 £0.38 23/11/23 to 0123 000 0000 £0.26 23/11/23 to 01952 21 1111 £0.38
but atleast one of them was before I spoke to customer service and he said there has been no calls in or out.
Hopefully someone can help on what to do next as I don’t want this to carry in happening and potentially waste more of the police time
thanks
