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Elderly Grandmothers Careline - No Outbound - No Inbound

llhockley
Just joined

on ‎12-11-2023 21:27

Hi,

I am not a customer but my blind elderly grandmother (91) is and I have just received an email from her careline provider that there is something wrong with the line and they are unable to reach her.

She and thurrock council careline need this resolved as soon as possible as she is regular faller.

I couldnt find a support email address to send and am reaching out here.

I do have her details including customer number.  You can contact me via this new forum accounts email address for private information.  You can also contact me via that email address so that I can be in attendance for the engineer.

Thanks,

Lee Hockley

 

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3 REPLIES 3

Cardiffman282
Super solver

on ‎12-11-2023 21:30

I have flagged your post to the staff team Lee for their attention. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

llhockley
Just joined

on ‎13-11-2023 06:26

Thank you.

0 Kudos

Matthew_ML
Forum Team
Forum Team
In response to llhockley

on ‎13-11-2023 08:04

Hey llhockley, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I am going to send you a PM now, please do look out for my message. Cheers 

Matt - Forum Team


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