80 yr old mums phone line

[Blisters]

Is it possible to check a phone line plz . Her postcode says it’s fine but unless it’s the phone itself there is def a problem with it and it’s been going on a week at least . She’s old and alone and relies on the phone. Thanks 

[Tom_W1]

Hi @Blisters thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so we can look into this further for you, kindly expect this to arrive shortly and respond directly when you can!
Many thanks