Severe packet loss while gaming

[Poggybear]

Hi all,

Over the last 2 weeks I’ve been experiencing bad packet loss while gaming. Particularly on Warzone. It does show in other games. Virgin Media did confirm there are issues in my area but doesn’t show on check service status. 

I’m in the Edinburgh area, is anybody else experiencing the same issue?

Thanks.

[Client62]

Check for a local issue in your street via : 0800 561 0061

Test for packet loss on your connection with :

https://www.samknows.com/realspeed/ 
Once the test begins click on: Run full test to see the stats for packet loss at the Hub + computer or console.

For a second opinion try : https://speed.cloudflare.com/

[Poggybear]

Thank you. I’ll try this soon as I get home.

[Poggybear]

Hi again,

I ran both tests and apparently I have zero packet loss, but when I'm in games I states packet loss and packet burst.

[Alex_RM]

Hi Poggybear,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some connection issues, I've had a look at things from our side and it looks like there is a network stability issue and a technician is required.

Before I can arrange this I need to confirm a few details with you, so I've popped you over a private message.

Alex_Rm

[Poggybear]

Hi Alex, 

I have replied to your message 👍

[Alex_RM]

Thanks for sending me your details over private message Poggybear,

It looks like there is still a network stability issue and an engineer is required, I've gone ahead and arranged this for you, you can check the time and date of your appointment via your online account here

Alex_Rm