One of my secondary email accounts has been locked for an unknown reason. It's the same account which has had all historical emails prior to 12th June lost (which is ongoing, but that's another story). I regained access to this account to send and receive new emails, but then lost this access on 7th July. So I can no longer send or receive emails in this account. I have phoned VM on a number of occasions, and an IT ticket has been raised, but I'm still waiting for a fix (6 days ago). The instructions on My Virgin Media just don't work for me. I am in desperate need of replying to some urgent emails which I know have been sent to me, but I cannot get a commitment from VM to fix the issue. I have been promised that someone will call me, but not when that might be. I basically have to stay at home in case someone phones, otherwise I'll miss it. Has anyone else had a similar experience? If so, how did you fix it?
