on 05-10-2017 20:55
on 14-01-2018 10:34
on 14-01-2018 10:39
on 14-01-2018 10:42
on 15-01-2018 09:28
Hi missrrwoods,
Thanks for your post and apologies to hear you're having an issue speaking with the National Home Builders Team.
I appreciate that team have been incredibly busy and their phone times have been really excessive and this is something we are working on to support our customers. My apologies.
If you can send me a private message with the following, I'll pop them an email asking them to contact you. I know you have sent me some details but I need all of the following:
To send me a private message, click on Kath_F next to my post and on the right hand side you will see the option to send a message 🙂
* For other forum users reading this, please only PM me if I have asked you to first.
Thanks,
on 15-01-2018 16:56
Hello, I am having the exact same problem, house has been pre wired for VM and speaking to them they have no idea when it’s to go live. My developer has said they have done all they can.
My development is
Barratt Homes
Lucerne Fields
Ivybridge
Devon
Pl21 0gb
My address is
Bonville Drive
Ivybridge
Devon
Pl21 0gb
All the streets around me have access to VM
Could you please help me resolve thsi issue?
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 07-02-2018 16:53
Hi Kath,
I too am in a very similar situation, although we have already moved into our new build a week or so ago, the sales office forgot to mention the referral form prior to us moving in.
We've been told by site the cables are all there, but your guys at virgin have said it isn't available in our area yet. What is weird is that all the odd numbered houses on our small street are ready to go. Were pretty keen to get it installed as its required for my wife to carry some of her work.
Any help would be greatly appreciated.
Many thanks
Jamie
on 12-02-2018 20:01
Hi Jamie and @Riku45
Thanks for getting in touch with us on the forums 🙂
If you can both drop me a PM with the following I'll see what I can find out for you:
To PM* me, simply:
Click on my forum PM link Karen_A
Speak soon
* For other forum users reading this, please only PM me if I have asked you to first.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"
on 15-02-2018 11:46
on 19-02-2018 17:36
Hi mikeyd1973
Of course 🙂
Pop your PM lovely and I'll see what we can find out.
I'll need the same as before:
To PM* me, simply:
Click on my forum PM link Karen_A
Speak soon
* For other forum users reading this, please only PM me if I have asked you to first.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"
on 20-02-2018 10:43
Hi Mike
Thanks for getting back to me 🙂
I've sent your info off to the Lightning teams to see if this is covered under any potential 2018 expansion plans.
They can take up to a week to get back to me so I'll be back in touch sometime in that time hopefully 🙂
Speak soon
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"