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Am i entitled to a refund ?

thomas92moore
Joining in

on ‎25-04-2023 12:00

Hi All, 

I was due to have a technician install my broadband on the 14th of April which has been delayed until the 26th April.

It's quite difficult to reach someone on the phone, will i be entitled to a automatic-compensation refund the delayed days ?

Thanks 

Tom 

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2 REPLIES 2

Cardiffman282
Knows their stuff

on ‎25-04-2023 12:44

It depends on all of your circumstances. Check here. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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newapollo
Very Insightful Person
Very Insightful Person

on ‎25-04-2023 12:44

Hi Tom,

Yes you will, however it's rather complicated if it's a new install.

Please see https://www.virginmedia.com/help/billing-and-payments/automatic-compensation 

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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