Community Update: Upcoming Downtime
Hi everyone 👋 Just a heads‑up that the community will have some downtime at the end of the month. We’re moving to a new platform as our agreement with the current provider is ending. This migration will take a little while as we move everything over. The community will switch to read‑only next week before going offline for a bit. We’re also taking this opportunity to bring the Virgin Media and O2 communities together. Our aim is to merge as much as we can - posts, stats, member accounts, the lot. Thanks so much for everything you’ve contributed so far. From me and the whole community team, we really appreciate it - and we’ll see you on the other side!
Netflix hacked - going round in circles
My netflix account, which I have through Virgin Media, has been hacked and the email address to access it changed by the hacker. I have been going around in circles with Netflix wanting a 6-digit service code, and Virgin Media who were adamant that no such code could be given out. Virgin Media have said the only thing they can do is send an activation code (which I have not yet received) and raise a complaint (which I have not yet heard anything back from). I've seen a lot of people who have been in this same situation, did anything ever get resolved????? How can I reset the netflix account I no longer have access to?????? PLS HELP.
Anyone on Gig1 Fibre still on DOCSIS 3.0 with a Hub 5?
Hey everyone, I’m on the Volt Gig1 Fibre package and using a Hub 5, which I thought would be running on DOCSIS 3.1 by default. But when I check my modem status, it looks like the downstream is still locked on SC-QAM, which I believe means it’s using DOCSIS 3.0 instead of 3.1. Just curious — is anyone else on Gig1 seeing the same thing? Or is your Hub 5 actually bonding to DOCSIS 3.1 (OFDM)? If you’ve managed to get 3.1 working properly, did you have to contact Virgin to push an update or reprovision your connection? Or did it just switch over automatically for you? Appreciate any insights. I’m just trying to make sure I’m getting the most out of the package and hardware. 😊 Thanks in advance!Unable to link virgin media account to virgin media O2 ID account - Need to change engineer visit!
I've had a text saying an engineer is coming on the 23/07/25 which I can't be there for as my tenancy doesn't start until the 1st (Hence why I initially asked for 02/08/25). I tried logging in to change the date and was prompted to link my Virgin Media account and Virgin Media O2 ID. When I try I get an error saying: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” Additionally, if I try "I forgot my email", on Virgin Media I get the message: "The email address on your Virgin Media O2 online account is: [object Object]. Use this email address to sign in to your account." I need this sorted ASAP as I can't cancel the engineering visit without it! I've called but the useless robot interface keeps hanging up on me and not understanding what I need!Watch the men's Champions League, Europa League and Conference League Finals at no extra cost
The business end of the football season is upon us and over the next two weeks, you can catch all three UEFA Finals at no extra cost through Virgin TV. With plenty of home involvement in the Europa League and Conference League Finals, and two attack minded sides meeting in the Champions League Final, the stage is well set for a thrilling finale to the season. Kicking things off, we have an all-English affair in the Europa League Final on Wednesday 21 st May in Bilbao. Manchester United and Tottenham have had underwhelming seasons domestically and currently sit 16 th and 17 th place in the Premier League table. With little to cheer about at home, both sides have looked to the continent for comfort over the past few weeks, and with a spot in next year’s Champions League awaiting the winner, there is plenty riding on this final. Then next week it is the Conference League Final on Wednesday 28 th May in Wrocław between Chelsea and Real Betis. Chelsea have cruised through to the final scoring 38 goals across 12 games and will be expecting victory in Poland. Finals don’t always follow the script however and Real Betis, looking for their first ever European trophy, have been in good form since February and impressively knocked out Fiorentina in the semi-finals. Finally, on Saturday 31 st May it is the Champions League Final between PSG and Inter Milan in Munich. PSG have made a habit of knocking English sides out of the competition this year having defeated Man City, Liverpool, Aston Villa and Arsenal on their way to the final, and begin the match as favourites. Inter Milan, meanwhile, conceded six but scored seven to eliminate Barcelona over two epic semi-final legs to reach Munich. Any more drama like that and we will be in for a treat. How to watch The matches will be available to view in HD on channel 527 for all V6, 360 and Stream customers as well as on the usual TNT Sport channels for TNT Sport subscribers, including in ultra high definition on TNT Sport Ultimate (channel 525). When? UEFA Europa League Final – Wednesday 21 st May 2025 Tottenham Hotspur vs Manchester United 6PM (Kick off 8PM) UEFA Europa Conference Final - Wednesday 28 th May 2025 Real Betis vs Chelsea 6.30PM (Kick off 8PM) UEFA Champions League Final – Saturday 31 st May 2025 Paris Saint-Germain vs Inter Milan 6PM (Kick off 8PM)REMOVEL OF VIRGIN CABLE AND BOX
Hi to who it may concern I recently joined virgin the install guys (cable pullers) have accessed my property and decided to drill in to it with out me being there and also had been asked by my nabour to ring me before hand thay have put it in the incorrect place and has now caused damage to my property customer services is shocking iv now asked 3x to remove it I have also cancelled the package as the customer service is shocking (2hr to talk to someone is a joke then thay don't action anything I'm hoping that some could arrange this cable to be removed and to be sorted asapMoving House
2 weeks ago I made a request for moving house. Unfortunately as of Wednesday this week we were not able to move house. I phoned VM an hour and a half later they advised a new installation date of the 7th May and disconnection of current property on the 6th. I then received an email that same day to say that installation is now the 22nd May. My phone line went down yesterday i called VM to be fobbed off again, went round the houses yet again to clearly state I'm not moving yet and was told I won't be cut off. Low and behold what did they do cancel all my services this morning! They've now told me it takes 24 to 48 hours to get back to working services. Appalling. On top of this I had Netflix included in the package because VM cancelled everything Netflix took money out of my account without my permission. Does it really take 24 to 48 hours to be connected back when it's virgin media's error
