Contract Automatically Renewed Without Notification After Moving Home
Hi everyone, I'm hoping someone here can help or share advice. I recently discovered that my Virgin Media contract was automatically renewed for another 18 months without my knowledge or consent. I moved home last year, and at no point was I informed that my contract would restart, I also ahvent received any new contract to my email address, also its not visible in my virgin account. There were no changes to my package, and I was never notified about a new contract starting. I havent signed or agreed anything. Every time I spoke to someone from Virgin Media, whether by chat or phone, they insisted that the contract restarted because of the move last year. BUT!!! However, I still have my original contract which clearly states the end date as June 2025, and there is nothing in it about the contract restarting upon moving. In fact, when my contract expired in June 2025, Virgin started charging me the higher out-of-contract rate, which contradicts the claim that I was in a new contract. Why i should pay an out-of-contract rate if my contract is renewed? From what I’ve seen, it looks like this has happened to lot of people here. What can be done in a case like this? Has anyone managed to resolve a similar situation? Thanks in advance!Moving router to upstairs at the back of the house.
Hi We have recently purchased a property with the old owners using virgin before, we went with virgin media, I got the home install kit just to get it online asap whilst we decided what rooms will be what. I would now like the router moving to my office at the back of the house upstairs, the router is currently in the living room at the front of the house downstairs. I would like to book an engineer out to carry out this move and then test all the lines to make sure we are getting the correct speeds, as we use this for working from home and gaming so we need it the best it can be! Thank you MatthewNew contract is not showed in my account
I recently moved home and started a new broadband contract for my new home. The broadband in my new home does not have internet connection after the hub is set up. My Virgin Media does not show the new contract that has started and only shows the old one that is closed. When I use VM Connect App it shows "Account is inactive or closed".Moving house
Hi - I’m contracted to Apr 26 (6 mths into an 18mth renewal contract) but due to sudden ill health I’m having to sell up & move house. My new property has a drive with no front lawn and, given the shoddy job the installer originally did here, I really don’t want my new drive ripped up and have wires trailing all over the house again so I’d like to leave VM when I move. On the moving house section it states that my new property doesn’t have VM available (hooray) but when I go through the chat function to arrange cancellation it says that it does (boo) and that if I don’t transfer my account to the new property I’ll have to pay the cancellation fee (a few hundred £s). They also state (without having seen my new property) that it would just take a couple of hours but weren’t prepared to state how they would ensure that my drive and house wouldn’t be hacked to bits I note that the ‘cancelling within 30 days of a price increase’ loophole has been closed, but do I have have any other options here to cancel without penalty? (My only thought was that the contract isn’t enforceable as it states I receive MaxitTV, which since the renewal I obviously don’t as I no longer get TNT, so as I’m not being provided with what’s in the contract can I just leave it without penalty?) Any ideas? Here’s hoping …Moved house - contract amended
Hello, I’ve just moved house, and a few days after my cooling off period has ended, have realised my contract was amended during the move. I had voicemail free, weekend chatter, telephone line rental, and M125 fibre broadband for a certain price (with a promotional discount). My new contract is £24 more expensive and only covers the M125 fibre. I remember confirming with a customer service person that I wanted to keep the same package. I’m very confused how this happened. However, I’m now on the hook for an extra £24 a month for another 17 months. Went around in circles with customer service chat earlier, although admittedly I hadn’t fully realised the problem then (was more interested why the bill was what it was; then was initially told I was paying more until feb 2025, not 2026…). Feeling like there’s no way to sort this now. Would appreciate any help, if possible. Thanks.Flat address not showing on postcode finder
I am trying to move my services from one address to another. The flat above has a VM connection, and is the only flat showing on the postcode finder. My flat cannot be selected. VM promise to send out an engineer, but I can't get any update on whether that's happened. Can anyone help?
