I recently moved home and started a new broadband contract for my new home.
The broadband in my new home does not have internet connection after the hub is set up.
My Virgin Media does not show the new contract that has started and only shows the old one that is closed.
When I use VM Connect App it shows "Account is inactive or closed".
Forum TeamHi ShawnW
Welcome to our forums and thank you for your first post. Sorry to hear you have been having a loss of service since your house move. We can understand the inconvenience caused and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
