Forum Discussion

AndyP97's avatar
AndyP97
Joining in
16 days ago

Moving house

Hi - I’m contracted to Apr 26 (6 mths into an 18mth renewal contract) but due to sudden ill health I’m having to sell up & move house. My new property has a drive with no front lawn and, given the shoddy job the installer originally did here, I really don’t want my new drive ripped up and have wires trailing all over the house again so I’d like to leave VM when I move.

On the moving house section it states that my new property doesn’t have VM available (hooray) but when I go through the chat function to arrange cancellation it says that it does (boo) and that if I don’t transfer my account to the new property I’ll have to pay the cancellation fee (a few hundred £s). They also state (without having seen my new property) that it would just take a couple of hours but weren’t prepared to state how they would ensure that my drive and house wouldn’t be hacked to bits

I note that the ‘cancelling within 30 days of a price increase’ loophole has been closed, but do I have have any other options here to cancel without penalty? (My only thought was that the contract isn’t enforceable as it states I receive MaxitTV, which since the renewal I obviously don’t as I no longer get TNT, so as I’m not being provided with what’s in the contract can I just leave it without penalty?)

Any ideas? Here’s hoping … 

move
penalty
TNT Sport not included
  • Mr_K's avatar
    Mr_K
    Knows their stuff
    16 days ago

    Is there a VM box at the bottom of the drive?  Your own eyes are probably a better check than chat, or their online checker. 

    If they insist on installing and cause damage to the drive, then bill them for repairs. 

     

     

  • Kath_P's avatar
    Kath_P
    Forum Team
    15 days ago

    Hi AndyP97, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're needing to move and don't want to take Virgin Media with you. If you're moving to an address where services are available then early disconnection fees would apply. 

    In terms of the Maxit and TNT Sports, we provided a discount to all customers until the end of their contract as a result of the channel provider making this exclusively an add on. If you've renewed your package since then, the contract would be enforceable. 

    You can however ask the movers team to book a survey visit. This will then mean you receive a visit to discuss things in advance of any pre-installation work being done. 

    Let us know if you have any other questions or queries.

    Many thanks,